Terms And Conditions

Terms And Conditions ProdigySales.com usage Terms and Conditions

This privacy policy discloses the privacy practices for https://prodigysales.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

The term ‘ProdigySales.com’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Prodigy Solutions Inc. 1001 SW F Ave Lawton, OK 73501. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is expressly prohibited in any form.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • By completing any purchases on this website, you consent to the recording of calls from inmates using an Inmate Telephone System where deposits are made from this website. If you are an attorney or designated legal counsel and you do not want your conversations with clients recorded; contact us at 1-866-700-4545 ext. 7. You will receive detailed instructions on how to have your number(s) removed from being recorded. Please note, all attorney non-record requests are cross referenced against State Bar Association membership rolls.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of Oklahoma, USA.

ProdigySales.com Refund Policy

To request a refund of unused funds in your account, please call 1-866-700-4545 ext. 7.

  • A Customer Service Representative will take your information and submit a refund request for you.
  • The refund request will be validated against the funds available in the account. If approved, the account balance will be debited the amount of the refund.
  • ALL FEES ARE NON-REFUNDABLE.

Credit Card Refunds

A Credit Card Transaction ID or account verification is required to process. If information cannot be validated, no refund will be issued.

Cash Refunds

A Transaction ID is required in order to process a cash refund. The transaction ID can be found on the front of your receipt below the date. No exceptions.

Video Visits Minutes Refunds

The balance of visitation minutes that are unused may be refunded back to the customer, as long as the transaction ID is provided. The balance will be credited back to the credit card the funds were purchased with.

Text Message Refunds

The unused balance of chirping funds that are unused may be refunded back to the customer, as long as the transaction ID is provided. The balance will be credited back to the credit card the funds were purchased with.

Credit Card Verification Process

Once you have reached a transaction threshold set by our credit card processing center, the credit card will be declined until the threshold resets. If you wish to use this card prior to the “reset”, you will need to undergo the Credit Card Verification Process.

  • Step 1 - contact our customer service center at 1-866-700-4545 ext. 7 and speak with a Call Center Agent to have a verification form completed. You will also need to fax the front of the credit card you wish to have verified along with your name, phone number, address and full sixteen digit credit card number written out and legible via fax to 1-856-206-0945.
  • Step 2 - Once the information is received, the business office will confirm that all information matches and the credit card will be considered verified. If the information does not match, a call center agent will be in touch to get the correct information.
  • Step 3 - After the process is completed, the credit card information will be destroyed as we do not store this data whatsoever.

Privacy Policy

This privacy policy discloses the privacy practices for https://prodigysales.com . This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

  • We are the sole owners of the information collected on this site.
  • We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
  • We will not sell or rent this information to anyone.
  • We will use your information to respond to you, regarding the reason you contacted us.
  • We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
  • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control of Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.